I am always happy to help our customers when they experience difficulty getting Effer-K at their pharmacy. Now that we have built a solid distribution channel – it doesn’t happen often, but occasionally these situations do arise. Not long ago I was contacted by the father of a customer who was having this problem. I wanted to share this story because I was touched by this father’s determination to help his daughter.
Marie is an Effer-K customer who was born with an intestinal birth defect which requires her to take potassium daily. Marie has taken Effer-K with great success but her pharmacist recently informed her he could no longer get Effer-K from the pharmacy’s supplier. This was devastating news for Marie because she had taken other products in the past and they had caused her severe pain. Effer-K was the only product she was able to take without pain. But what choice did she have? She could no longer get Effer-K, so she was forced to take another product. She feared she was doomed to spend the rest of her life in pain.
Lucky for Marie, her father, Nick, was not willing to accept that his daughter would spend the rest of her life suffering because she could not get Effer-K. Nick did a little research and found my phone number. Nick called Marie with the good news. He had found the manufacturer of Effer-K! While Marie was appreciative of her father’s help, she did not think anything would come of his discovery. She had a picture in her head of a huge “Pharma-Giant bureaucracy” and she did not think Nick would actually be able to talk to a human being. Nick, however, was not deterred by this.
Nick decided to call the number he had found and find out why the pharmacy could no longer get Effer-K from the supplier. When Nick reached me, he explained that the pharmacy told him that Effer-K was on backorder. I assured him that this was definitely not the case and that I could ship an order that day if needed. After talking to Nick, I contacted the supplier for the pharmacy and they agreed to place an order.
It was that easy. I requested an order, and the supplier placed an order. To me, I was just doing my job, but to Nick who has watched Marie suffer her whole life until she found Effer-K, this was a blessing. Hearing Nick’s excitement upon finding out his daughter would be able to get the medicine she needed made me realize what a considerable impact Effer-K has on the quality of life for so many people. I am grateful for the opportunity to help people like Nick and Marie.
Please read the testimonials submitted by Nick and Marie.
If you need help getting Effer-K at your pharmacy please don’t hesitate to call or email me.